TERMS & CONDITIONS – PLEASE READ CAREFULLY

Your chimney will be inspected by a professional chimney sweep assessed to the national standards and registered with the ICS (Institute of chimney sweeps)

All services are carried out in good faith; brief visual inspections are carried out of the appliance and chimney, but due to the concealed nature of chimneys and associated appliances, information should not be relied upon as a guarantee that the appliance and/or chimney are safe and/or free of faults or issues related to age, misuse, or poor installation.

The chimney sweep will assume unless otherwise told by the homeowner or the person allowing him/her entry into the property that the appliance is correctly and safely installed and is in a fit state to be swept.

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If a fault occurs during sweeping, this is not the fault of the sweep; for a chimney and items connected to the installation to be considered fit for use, it must be in such condition that it can be safely cleaned and tested. If damage is caused during sweeping, this suggests an underlying fault which simply was exposed by the sweeping process.

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PETS & CHILDREN

It is your responsibility to keep pets and children supervised within the property throughout our visit. They should remain in a separate room for the duration of our visit and have a designated responsible person(s) with them at all times. We cannot accept liability for loss or injury.

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SECURITY

The sweeping process involves multiple trips to and from our vehicle.  This means access doors sometimes remain open.  It is the responsibility of the customer or their designated person to ensure all valuables are secure and away from the work route/area.

INSPECTION FEE : £30

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In the event of being unable to sweep an appliance due to access issues, inappropriate installation or other hazards present, we reserve the right to charge a standard minimum Inspection Fee per chimney.  This will include bespoke advice on the nature of the fault(s), suggested remedial actions and, where relevant, completion of appropriate documentation.

Missed Appointment Fee/Call out Fee - From £30.00 (Sweep attends property)

Late Cancellation Fee – £25.00 

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A late cancellation fee with be incurred within a 48 hour period, unless this appointment is taken by another customer. 

To reschedule or cancel appointments, please call or text 07583 732 520 at least 48 hours before planned appointment.

Preparation for the sweeping appointment: If the appliance is unable to be swept due to the appliance being too warm then a fee for sweeping the chimney is to be paid in full

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