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Privacy Policy

1. Introduction

Ignite Sweeping & Servicing (“we”, “us”, “our”) provides chimney sweeping, flue cleaning, CCTV inspections, repairs, stove servicing, carbon monoxide checks, and related services in Chippenham and surrounding areas. We are committed to UK GDPR compliance when you use our website, request a quote, or engage our services. 

2. Data Controller & Location

Ignite Sweeping & Servicing
7 Beechwood Road, Chippenham, Wiltshire SN14 0EZ
 07583 732520 ·  ignitechimneys@outlook.com
Fully qualified members of the Institute of Chimney Sweeps (ICS), serving households with expert, insured chimney care. 

3. Personal Data We Collect

  • Enquiry/booking forms: name, email, telephone, address, service type, optional photos

  • Communications: information shared via phone, email, or in-home visits

  • Website analytics: anonymised IP address, device/browser info, pages visited, session duration—collected through essential and performance cookies only; no advertising/profiling cookies used.

4. How We Use Your Data

  • Provide quotes and deliver chimney-related services (sweeps, flue cleaning, CCTV diagnostics, repairs)

  • Send confirmations, reminders, invoices, and service reports

  • Improve our online presence via anonymised analytics

  • Maintain records for legal, insurance, warranty, and VAT compliance

5. Legal Basis for Processing

  • Contractual necessity: to deliver services you’ve requested

  • Legitimate interests: to operate and improve our business and website

  • Consent: for follow-up or optional communications

  • Legal obligation: to retain records for VAT, auditing, insurance

6. Data Sharing

We do not sell or rent your personal data. We share it only with:

  • Service providers (e.g. hosting, email, analytics) under GDPR-compliant contracts

  • Insurance, regulatory, or emergency services, where legally required

7. Cookies & Tracking

  • Essential cookies: for form usage and site functionality

  • Performance cookies: anonymised analytics only (e.g., Google Analytics)
    No advertising, profiling, or third‑party tracking cookies used

8. Data Retention

  • Service & enquiry records: retained for up to 7 years

  • Analytics session data: anonymised logs deleted after 24 months; aggregated data retained as needed

9. Your Rights

You may under UK GDPR: access, correct, erase, restrict, or export your personal data; withdraw consent; and complain to the ICO. Contact us using the details above to exercise your rights.

10. Security

We use SSL encryption, secure UK hosting, access controls, firewalls, and staff training. Though no system is entirely infallible, we adhere to industry best practices.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy occasionally. Continued use of our site implies your acceptance. The Effective Date above reflects the most recent version.

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